You may backup your data and perform a factory data reset. If supposed i had taken vedio song from another mobile before fixed SD external memory card n now my internal memory get full so could i transfer all song to sd external memory card n release my internal memory.
Pl reply…. For media files, you can try settings — storage. It provides you a button to move some media files automatically. For other files that cannot be moved automatically, you can use a file manager. If the problem still persists for more than one apps, you may backup your SD card and format it from settings — storage in the phone. I moved approx 20 application to SD card and after that I reset my phone.
Now I am unable to open App. Plz solve this problem. After resetting the phone, you have to re-install the apps. Moving apps to SD card is not a backup. Install vlc for android. Hi Mr. Simon, When i try to copy few videos from laptop i am unable to see SDCard memory. But my moto e device have SDCard and it contains some data. How can i see memory of SDCard from laptop? You should connect the phone to pc through MTP. Hello, My all apps shows in phone memory like candy Crush, free flow etc.
But same apps in Samsung mobile are able to move to Sd card. What might be the problem??? Also phone is getting on slower side. Did you encrypt your phone or SD card? Encryption may prevent you from moving apps to SD card. Are there any apps listed under SD tab in settings — apps? Did you switch to ART runtime? All my photos and videos are stored to sd card aswell as all available apps.
Is it possible to download apps directly to sd card because i have no more room on internal memory. I only have 10 apps, but apps such as facebook are massive, and now cant be updated any further.
Would can i do. You cannot download and install apps directly to SD card. They must be installed to the internal storage. You can only move part is the app to SD card. You can always try to clear cache to release some space. You may also clear or move the downloaded contents from individual apps. Can I download apps directly to SD card? If yes then how?
Hello, I am facing problem in moving some apps to SD card. It is up to the developers to decide whether their apps support to SD card or not. For these apps, you have to leave them on the phone storage. What can I do to move apps to SD Card or check whether there are some problems? I did not encrypt my phone or SD card 2. There are 3 apps on SD tab in settings 3. I did not switch to ART runtime. You may check the sd card status in settings — storage.
Make sure the size is reported correctly. You can also reboot the phone into safe mode hold the power button and follow the on-screen guide. Once in safe mode,you can try to move again.
I tried to copy apps to SD card on safe mode. For your information I can copy image or movie files to SD card successfully. Sir, How to download additional file of game directly in sdcard??? I hv installed fifa 15 but cant download additional file due to less memory.
It depends on the app. For some apps, if you can move the data to SD card, the game data will be automatically downloaded to SD card. But some may not. It is up to the implementation of individual developers. There are no settings on the phone to change the behavior. Not all apps can be moved to sd card.
You may check with the developer on this feature. You may try to install a file manager, e. My moto e says insufficient storage, but storage available is mb, also u said internal is 4GB of which 2. When installing an app, times of the app size is needed. App must be downloaded, unzipped, then installed. If the system tells you insufficient storage, you should move the media files to the SD there is a move media option in settings—Storage.
You should have at least MB available space for smooth performance. I have external sd card inserted still getting sign of storage space running out.
All possible applications already moved to SD card. Whats the solution now? You can also move media files to SD card in Settings—Storage —Move media to free up more internal storage space. ART does not support apps on SD card yet. You have to use the default Dalvik runtime if you want to move apps to SD card. I tried to move my app into SD card. But the move to SD card option is hidden.
How I move the app into SD card. Thank you. Plz tell that how can i move all my previously downloaded music or photos files to SD card. There was not enough information about it on this website. So plzz tell me….. But I am able to see my pics through Photos.
I have checked the internal memory and sd memory card as well.. Please help me out. Try the following: 1. Open recent apps the right one in the bottom of your home screen , close all apps in the list; 2. Settings— apps —All —gallery, tap clear cache, clear data; 3. Pre-installed apps cannot be removed. But you can disable them in settings — apps — all. You can use any file managers to manually copy these files to the sd card or safe place. Then delete them.
Hello I have a 2gb SD card and I have 1. You can only move the app data to sd card, not the whole app. Some apps may still write some data to internal storage.
It fully depends on the app. You can try to clear cache to free some space. You can try es task manager to clear cache in one tap instead of going to individual apps. Anyway, the internal storage of moto e is very limited. You can uninstall apps you are not using. You can only uninstall apps installed by you. It depends on the app used. If you use the system Bluetooth app, the location cannot be changed and it is always internal storage.
Some third-party apps may allow you to change the default location. But such settings are only valid for files transfer through such apps.
From 2 days when i open gallery, there is a meessage that there is no external storage. Then gallery closes automatically. Gallery does not opens. When i take a photo i camera it says unfortunately gallery stopped. Please suggest me what to do. You may try the following steps: 1. I think I have a issue with my New Moto E. I got this cellphone 1 month ago and I have detected some issues.
I have the ES File Explorer and is possible do it following the steps indicated above. WhatsApp can NOT be moved to sd card. Whether an app can be moved to sd card is controlled by app developer, not by your phone. You can feedback to the app developer. Is it a Motorola thing? Because if u look at WhatsApp specs it does say about sd cards I have the 4g lte.
This is decided by the app developer, not the phone. I have bought Moto e 3months ago. I installed Asphalt 8 for 1gb and moved it to SD card. App has been moved to SD card but memory has not been released from phone memory and 1gb has been occupied in phone memory too…how can I resolve this.
Only part of the app can be moved. This depends on the app. In the app info page, it actually shows the storage used by the app in internal storage and sd card. No, you cannot. Apps must be installed in specific locations on android.
Later, you may move part of the files to the sd card. Only a small part is transferred to SD card. Is there any way move whole part of these games to sd card? While i have clicked on move to sd card,the apps were not moving and it was couldnot move how to get rid out of this. I think that everything is working on internal sdcard.
Is necessary to format new SD card with Moto E? File managers can see my external card. You should not play with app files on the sd card. Most of the files are visible to the app itself only.
All these files are saved in the android folder. Why do you want to check these files? I would not play with app files, but only wanted to see if a part of Sygic is moved on external SDcard. Message was that file is moved. Thanks for answer! The file permission in KitKat is very strict. Apps normally can only see its own data, ES file explorer is not an exception. It is grayed out because your phone is not recognized by the PC. How do I rectify this?
Yes you can now move your whatsapp media to sd card using the app whatsappfilemover. Did you get any notifications when you hear the sound? You can try to set the notification tone as none in settings — sound. Some apps may have their own notification tone settings inside each app. You can clear cache for some apps to temporally get more space.
Gradually, apps will use more cache. Only part of the app data can be moved. The percentage depends on individual apps. WHER is the setting? Some third party browsers may allow you to specify the download folder.
I have a pny otg and it is not working in moto e. I have loaded es explorer files also. What am I to do. If you are downloading with your browser, you can try Firefox, which allows you to set the saving location.
Whether an app can be moved to SD card actually on part of app file or whether the app uses SD card for some files, are all decided by the app developer. You have no option to change these. I followed the same procedure and only MB internal memory is left..
Few more apps other than built-in apps are still in the internal memory which I was unable to move to SD card 16GB. Please help..
As mentioned in the guide, it is the app developer who decide whether the app can be moved to SD card. It is beyond your control. I am unable to move my whatsapp to my SD Card i tried unistalling the app and again installing them but it is no tmoving. WhatsApp cannot be moved to SD card. It is the app developer who decides whether his app can be moved to SD card.
Internal memory not move to SD card called many times to Motorola customer care but they not resolve the issue. Not everything can be moved to SD card. I think this is explained in the guide and in the comments. How to move the already the media which is in phone memory to SD card? Also I want that the files I receive on WhatsApp and other apps automatically gets stored in SD card and not in phone memory.
For WhatsApp or other apps, it depends on the app whether it allows you to set the saving location. Now the issue pops up after I have done the upgrade to 4.
They option is greyed out. I feel there is some bug. Can you please let me know how can I backup my phone? I am using Ubuntu laptop.
How can I backup my phone on a laptop with Ubuntu OS. For SD card issue, you can try to reboot the phone to see whether it helps. For backup, you need do it individually, By default, your contacts are synced with Google. Phone setting can also be synced with Google. For call logs and sms, you can find many backup apps.
If the phone can find the SD card, but all files are gone, you probably need check with local data recovery professionals of you want to recover the files. You can check whether the SD card is corrupted if the phone cannot detect it. You can do this with a SD card reader on pc or laptops. You can also try the SD card on other phones. I changed the camera settings from phone memory to sd card… since i had storage issues. But after taking photos i couldnt see the thumbnail image in gallery and also i was not able to set the picture as wallpaper or profile picture!
Is the SD card a bit old? All apps may be installed to the phone storage first. You need make sure you have sufficient space left. After installation, some apps apps you to move part of the app data to SD card. WhatsApp does not support storage in SD card. You can move media files to SD card, but WhatsApp will not show them.
How can I move music to my SD card because in settings-storage-media-picture check box are available remaining like as music and videos check boxes are hidden wat can I do???? If music and video are grayed out, it means the files cannot be moved automatically. You have to use a file manager to move them manually. You may try es file explorer. No, currently android apps must be installed to phone storage.
Some apps allow you to move part of the data to SD card. I have a Moto E. The only solution then is to reinstall the application. This has happened to me a couple of times Please help.
I have waited for few minutes before restart but the Apps are gone. I have a friend who is using Moto E and facing the same problem. Not sure about this issue. Is the SD card mounted properly after reboot? You cna try to manually un-mount and mount again to see whether it helps. The SD card is mounted properly as the files are accessible via SD card.
Today I noticed one more problem. The playlist which was previously created is also gone. Not sure about this. If you have installed any anti-virus or task manager apps, you may disable them. If the problem persists, you may back up your phone and all your files and messages, then perform a factory data reset. Then try again. But it says its moved to sd card. How to tackle this?? Only part of the app files can be moved to SD card. Again, the portion is determined by individual app developers.
Fender is not working in my moto e whenever I open fender it shows service launch failure. How to solve this problem? Please help, I have a 16 gig SD card in my phone. I move some apps onto my SD card. It shows up saying that the app is on my SD card, but when I look back at my phone storage it still has the same amount of gigs it had before when I put the app on my SD card!
What should I do? This is normal. You can check the actual storage usage in Settings—Storage. You can clear the cache to temporally increase the available storage. Any suggestions? Reboot the phone, wait a few mins. For music files, you can also try vlc for android app. It can play files or directory on sd card directly. I did reboot, but to no avail. Would this be available in the Play Store? If you tap the pictures, it should ask you to choose an app to open it. Which app did you choose?
You should try jpg or png format v first. As I recall, I tried all 4 or so of the possibilities. The pictures are in TIFF format. I do see the songs now in this app, but when tapping them nothing happens — no audio. If the files are DRMed, you can only play on through apple software. If the audio is being played, you should see the play icon in the left side of the status bar. You cannot move WhatsApp app to sd card. As mentioned in the guide, the individual app developer decides whether their app can be moved to sd card.
I moved most of my apps in Moto E to SD card. And also verified that it is moved. Please help. WhatsApp does not allow you to do this. Once you move the media files out of the designated folder, WhatsApp will not show them at all.
You need request such features to WhatsApp developers. There are some apps for this, but most of them are not consistent. So, I would not recommend any.
WhatsApp does not allow you to set the storage location. You should feedback to WhatsApp because it has nothing to do with the phone or Android. It is a decision of WhatsApp developers. I am able to transfer the pictures, but they seem to transfer in some random order. Any help appreciated. I think Windows always copy files based on the order of selection. But it will start with the last selection then jump to the order , or the last right click.
You can select all files, then press ctrl, and deselect the first one, now, select the first one. Right clock to copy. Then paste in the SD card folder.
Th reason I would like them in a specific order is that the sequence of photos sort of tell a story — randomly, not so much. I have them in numerical order in a folder on the PC, and then dragged the folder to the SD card on the phone.
Yes, I checked them in the Photo app that came installed on the Moto E. I also went to the Storage and looked at them from there with the same result.
They do display on my PC in the correct order. Simon, if I understand your initial reply, I should probably copy them to the sd card manually, one by one, rather than try to transfer the whole folder at one time.
Is that correct? You can select the first file not folder , press and hold shift key, select the last one. In this case, all files between are also selected. Now press and hold ctrl key, click the first one without releasing the ctrl key.
The first one is de-selected. Continue to fold the ctrl key, click the first one again. This selects first one again. Release the ctrl key.
Make sure you mouse is still on first file, right click, choose copy. Then in the SD card folder, right click and choose paste. Now the files should be copied in the sequence based on the order in PC. Simon, thanks for the explanation. I tried that and did learn something. As the files were being copied to the sd card, I could see that they were, in fact, being copied in the correct order that they are in on the PC.
I have done it twice now and the picture files are being assembled in the same sequence when being displayed on the phone, although it is not the order that they were copied to the sd card. If you want to use other ways e. Simon, I did try QuickPic and that is the answer — worked beautifully. Thanks so much for the suggestion. I need to know how to transfer details of phone numbers , mobile numbers and addresses from my phone to computer.
I have bought a SD and a micro SD for this purpose. You need use a contact backup app, e. WhatsApp does NOT allow you to change the default location. And you can view them with Gallery app or other apps. Please do NOT move the files. If you move the files, WhatsApp will not able to show it. My whats app and Google Chorme are not getting transferred to SD card, kindly guide how i can do it. I want to download new app on my moto e phone,I am also having 8 GB SD card but app did not install on my mobile.
Apps are always installed to internal memory first. You need free some internal storage, e. You have to move them manually with a file manager. Once the files are moved out of WhatsApp folder, WhatsApp will not show it anymore.
You need manually move the with any file managers,e. Please note once files are moved out of the default folders, WhatsApp will not find them and not show them on WhatsApp. Because only part of the app files and data are moved to SD card. This depends on individual apps. To move videos to SD card, you can just use a file manager, e. I added a 16 Gb micro SD card.
Yet, when I access the storage, it reads the internal SD card and tells me that is where my photos are, but not the added 16 Gb micro SD card that I added. And how can I get my photos, mp3, etc. To save photos to SD card automatically, you need specify SD card as storage location in camera app. Pull the settings ring from left side and set it. But the photos are not being saved to the external 16Gb micro SDcard1.
Which is where I want them to be saved for the obvious reasons of limitation on the internal SDcard0. Please tell me what to do! Swipe from left side of the screen to tight side to get the option window. In Camera app, you can swipe from left side of the screen. The camera setup ring should appear. Rotate the ring to find the storage icon.
Tap it to choose SD card. Anyway, you should free some space by moving media files to SD card, or by uninstalling some seldom-used apps. Whether an app can be moved to SD card is determined by the app developer, not by the phone or the user. Apps are always installed in the internal storage.
Later you can move some app data to SD card if the app supports this. Recently My phone got updated to 5. Got need check the storage usage in settings — storage and free some storage in the phone storage. Apps are always downloaded and installed on the phone storage first. Go to your apps. For each app, clear the cache. That should take care of it. You can move the media files to SD card in settings — storage. You can find the option to move media files.
Cache can be cleared. But it will build up again gradually. For misc files, you need check what the files. You can use filed manager to move or delete them individually. Such features are determined by the app developer, not the phone. Please help me out.. No, WhatsApp does not allow you to use SD card as the default storage for the app data. This is decided by the app developer, not your phone. I can not move the music from Spotify to the SD card.
Anyone figure this out? So selected the right file, the size fits the description. I think most music files in Spotify are DRMed. You cannot move them as you want because the app is hard coded to search certain directory with certain harsh.
It will not work even if you create a soft link. In camera app, you can pull out of settings from left side of the screen. However, it shows as if they are in phone although they show that they are in SD card blocking the space in phone. When an app is moved to SD card, only part of the app files are moved to SD card, some files are still in internal storage. So, not all files after moved to SD card. Not enough storage space. It has nothing to do with the capacity of the SD card.
You cannot force it to move to SD card either. If not, you may have to use internal storage. You may try a class 10 Micro SD card. Background: I have a new Motorola. The model is moto e. For my smart phone, I do talk and text using a flip phone sim card and do not have a data plan. I get on to the Internet at home and at wifi hotspots around town. So far it works out fine. I downloaded Android File Transfer and transferred two things to the phone: one photograph and a drug book for medical professionals.
On my smart phone, I was easily able to locate the photograph. However, I cannot find the drug book for medical professionals. The drug book was originally transferred onto my Mac via a CD that came with the book. How do I find the drug book on my phone? You can install a file explorer to browser all files on the phone. You can also connect the phone to the mac with USB cable, then browse files on your Mac. That is my question: where is it and how do I locate it? You can drop the file anywhere in the phone.
There is no fixed location for such files. It depends on where you put them. Anyway, you can just try to copy some files again to see whether the files are copied properly. Again, the location is decided by you. What I was trying to transfer was a program on my Mac. To answer my question: there is no way to find it. I am new to smart phones, so I did not know that.
I am glad the person at the electronics store was able to understand that. This is the known problem in KitKat. But es file explorer already have a solution to grant the permission. You need follow these on screen instruction. Move media files to SD card. Move your downloaded files to the SD card. Move apps to SD card if supported. You can also clear junk files with ES File explorer. If you move them manually, they will not be shown in WhatsApp.
As mentioned, whether an app can be moved to SD card, and what can be moved to SD card is decided by the app developer. It probably means insufficient memory in internal storage for that operation. You should try to free up some storage in the internal storage. You must keep the WhatsApp folder in internal storage. Also i cannot move facebook and other apps from internal memory to sd card. As mentioned in the post, some apps cannot be moved to SD card because the developer choose not to support SD card.
If you want to play music on the SD card, you need remove the SD card from the phone and use the SD card on the sound system. Hi I am trying to move app from internal storage to SD card but am not able get option in settings App — move on SD card option plz help. So I hooked up my Moto E to my computer via USB, copy and pasted all the data music, pictures and videos I had on my SD card I knew it would be erased when reformatting my SD card for internal storage onto my computer.
I completed the update with the SD card essentially wiped and integrated into my internal storage. Now it will not allow me to transfer the files back onto my Moto E from my computer.
I get an error message. What am I doing wrong? Sorry for the earlier omission. It displays all pics on the phone. Media files are additionally scanned by Android and any apps can get the info and display them. If you want, you can use any file explorer app to create a folder on the phone, and move or copy pictures there. ES file explorer can do this job. When you copy pictures from the PC to the phone, you can copy them to any folders on the phone or SD card on the phone, QuickPic or Gallery app can display them immediately.
They cannot be moved to SD card because the developers of these apps choose this. You cannot do anything. Hi I am using Moto E 1st Generation and I am facing a lot of storage issues since all the apps are stored in the internal memory.
It is currently working on Android 4. I do not see any option for moving apps to SD Card. Do I need to update to Android Lollipop 5. Appreciate your quick response. United States of America. Please share a screenshot of the error. Would you also update your profile with the IMEI number of your phone and your carrier? This will help us investigate. If you need a reference in updating your profile, please click this link.
I have the same problem on my new E5 Play uk. Get a message telling me that the device is not compatible. Hi Tdh ,. Thanks for reaching us. Can you provide the link of the Android Auto app that you are trying to install? Please confirm all the troubleshooting steps that you have done so far. Have searched Google play store on E5 Play and cannot find the app listed, easy to find on my old E4. Used Chrome to search for Android auto app for 8. Link works on E4 but the message: Your device isn't compatible with this version: comes up every time.
Thank you for providing more information. Have you tried to install any other app aside from the Android Auto? This will help us determine if you are having a problem installing the Android Auto App only or it's the Google Play Store.
Also, update your profile with the current phone, carrier and serial number -- this will help me investigate. Need help updating your profile? See here. Thanks for the reply. Tried your suggested fix but no change. Still unable to find Android auto on play store on my phone and my wife's new E5 but it does not show on either phone. No problems finding it on my old phone wierd.
When I restored the data from the Google backup from the old phone the app did not come across. My partner bought the g6 play and was easily able to download android auto. She has it connected to our vauxhall vauxhall car and it works perfectly showing Google navigation on our dashboard screen. My G5 will not download the app as it doesn't appear on the app store. It will only download an android auto guide app. Have been researching the problem and it may be that my E5 is running a version of Android 8.
Can anyone confirm this. If this is the case then I have bought the wrong phone and will need to change it to one with the full operating system. View All. Additional terms governing the Ideation Program are included in the Ideation Terms and may be found here. Lenovo is committed to environmental leadership from operations to product design and recycling solutions. See our Sustainability Report.
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